General terms and conditions


The words or phrases in this document shall have the following meanings:

-Order: indicates the contract of sale between Blou and the client of their online store.
-Products: indicates all goods and services sold by Blou.

Article 1 – Purpose

These Terms and Conditions are intended to define the terms and conditions on which Blou offers and sells their products to their customers.
These terms and conditions shall prevail over all other conditions contained in any other document, unless prior agreement of expressed written consent.

Article 2 – Acceptance of terms

At the time of placing an Order, the customer acknowledges having read these general conditions of sale and declares to expressly accepting them without reservation.
These general conditions of sale govern the contractual relationship between Blou and their customer, both parties accept them without reservation.

Article 3 – Order

The automatic registration systems are considered as proof of the nature, of the content and of the date of the Order.

Blou will confirm the acceptance of the Order to their client by sending a confirmation message to the email address that the latter will have communicated. The sale will be concluded only after the dispatch of said order confirmation.

Blou reserves the right to refuse or cancel any order from a customer, particularly in case of insolvency of said customer or in the hypothesis of failure to pay the Order concerned or of a previous delivery or of a dispute over payment of a previous order.

Indications given by the customer when entering information concerning his/her Order are a responsibility of the customer. Blou cannot be held responsible for errors made by the customer when filling the coordinates of the recipient of the Order (delivery address and billing address in particular) and for delays in delivery or failure to deliver the Products that these errors could result in.

Article 4 – Prices

All prices are expressed in euros.

The price indicated in the Order validation is the final price including all taxes. This price includes the price of the Products, handling, packaging and storage of Products, freight and commissioning.

Article 5 – Payment

The price charged to the customer is the price indicated on the Order confirmation sent by Blou.

The price of the Products is payable in cash by one of the payment methods proposed on the site the day of the actual Order.

An Order validated by the customer is to be considered valid after the secured bank payment centre agrees to the transaction.

Article 6 – Delivery

After confirmation of the Order and payment of the price of ordered products, Blou will ship the ordered products to the customer at the delivery address within 2 business days, according to availability.

Upon receiving ordered Products, the customer or the recipient must check the condition of the goods delivered. In the event that one or more of the ordered Products are missing or damaged, the customer or the recipient must file a claim with the carrier, at the time of delivery.

In the event that the customer wants the Products to be delivered to two different addresses, then he/she should place 2 separate Orders.

Article 7 – Return and refund

The customer has a period of 14 days after receiving the Products to return it to Blou for an exchange or a refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To return your product, you should mail your product to: Broekstraat 211, 3001 Heverlee, Belgium, after confirmation from Blou.

The customer is responsible for the shipping costs of returned item. Shipping costs are non-refundable.

Once the returned item is received and inspected, Blou will send an email to notify the customer of the approval or rejection of the refund.

If approved, the refund will be processed, and a credit will automatically be applied to the customer’s credit card or original method of payment, within a certain amount of days.

Downloadable software products and gift cards are non-returnable items.

Only regular priced items may be refunded, sale items cannot be refunded.

Article 8 – Liability

Blou cannot be held liable for damages of any kind, whether tangible or intangible or corporal, which could result from improper use of commercialised Products.

Responsibility for Blou, in any case, will be limited to the amount of the order. In case of difficulties in the application of this contract, the customer and Blou reserve the right, before any legal action, to seek an amicable solution.

Article 9 – Warranty

In all cases, Blou cannot be held responsible for non-compliance with regulations and laws in force in the receiving country. Responsibility for Blou is systematically limited to the value of the product in question determined at the date of sale.

Article 10 – Privacy

The inquiry of information collected for purposes of distance selling is mandatory; this information is essential for processing and delivering orders, and preparing invoices. Lack of information leads to the non-validation of the Order.

Blou will not provide information on its customers to third parties for marketing or sales purposes.

Article 11 – Intellectual property

All contents on this site are protected by intellectual property. It is forbidden to distribute these contents without prior permission of the author.

Blou patterns are reserved for private use. Any commercial exploitation such as sewing classes, selling clothes made from these patterns…), copy and free or paid circulation (excluding authorized resellers) is forbidden and punishable by the Law.

Article 12 – Governing Law

These general conditions of sale are subject to Belgian law.